th18 Frequently Asked Questions

KYC stands for Know Your Customer. It is a mandatory identity verification process required by Philippine gaming regulations and PAGCOR guidelines. th18 uses KYC to confirm that every player is who they say they are, that they are at least 21 years old, and that they are not on any exclusion lists. To complete KYC, you will need to submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS/GSIS card, or PRC ID — along with a selfie for facial verification. KYC is required before any real-money deposits or withdrawals can be processed.

The minimum age to register and play on th18 is 21 years old. This is a strict requirement under Philippine gaming law and PAGCOR regulations. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately closed, all funds will be returned, and the case will be reported to the relevant authorities. There are no exceptions to this policy. ⚠️ Gambling is addictive. Know when to stop.

No. Each player is permitted to hold only one th18 account. Creating multiple accounts — also known as multi-accounting — is a violation of th18's Terms & Conditions and may result in all accounts being permanently closed and any balances being forfeited. If you have forgotten your login details, use the password reset function or contact th18 support for assistance rather than creating a new account.

Go to the th18 login page and click "Forgot Password." Enter the email address registered to your account and click Submit. You will receive a password reset link via email — click it and follow the instructions to set a new password. The reset link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact th18 support via live chat and our team will assist you.

th18 supports a range of payment methods that are convenient for Filipino players. Accepted options include GCash, Maya (formerly PayMaya), debit cards, and bank transfers via major Philippine banks — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and th18 does not accept cryptocurrency of any kind.

The minimum deposit amount on th18 varies by payment method. For GCash and Maya, the minimum deposit is ₱100. For bank transfers, the minimum is ₱500 due to standard bank processing fees. Debit card deposits follow the same minimum as GCash and Maya at ₱100. These minimums are designed to make th18 accessible to Filipino players across all budget levels, from casual players in Cebu and Davao to high-rollers in Makati and BGC.

GCash and Maya deposits are processed instantly and should reflect in your th18 account within seconds. Debit card deposits typically take 1–5 minutes. Bank transfers may take longer — usually 15 minutes to 2 hours during banking hours, and up to the next business day for transfers made outside of banking hours or on weekends and Philippine public holidays. If your deposit has not reflected after the expected timeframe, contact th18 support with your transaction reference number.

To withdraw from th18, log in to your account and go to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be made to a payment method that matches the name on your verified th18 account — this is a security requirement. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process cashouts.

th18 processes withdrawal requests within 24 hours on business days. Once approved by our finance team, funds are sent to your chosen payment method. GCash and Maya withdrawals typically arrive within 1–3 hours after approval. Bank transfer withdrawals may take 1–3 business days depending on your bank. Withdrawals requested on weekends or Philippine public holidays will be processed on the next business day. The minimum withdrawal amount is ₱200 for all payment methods.

th18 offers a wide and growing library of online casino games for Filipino players. The platform includes live casino table games, slots, bingo, mini baccarat, and more. The th18 Casino section features live dealer tables with real-time streaming, while the Slot section has hundreds of titles from leading game providers. Bingo and Mini Baccarat are also available for players who prefer those formats. New games are added regularly, so there is always something fresh to try.

Yes. th18 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required. Simply visit th18 on your phone's browser, log in, and start playing. The mobile interface is designed for touch screens and adapts to different screen sizes, so whether you are using a budget Android phone or the latest iPhone, the experience is clean and responsive.

Yes. All games on th18 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed in real time from professional studios with real dealers, adding an extra layer of transparency. th18 is committed to fair play and operates in accordance with Philippine gaming standards. Game results are not influenced by the platform or any external party — every spin, card draw, and dice roll is genuinely random.

The D&T Ranking section on th18 is a dedicated leaderboard and ranking feature that tracks player performance across selected games. It adds a competitive layer to the th18 experience, letting players see how they stack up against others on the platform. Rankings are updated regularly and may be tied to special promotions or prize pools. Check the D&T Ranking page for the latest standings and active competitions.

th18 regularly offers welcome bonuses and promotions for new Filipino players. These may include deposit match bonuses, free spins on selected slot games, and cashback offers. Specific bonus details, amounts, and availability change over time, so always check the current Promotions section on the th18 platform after logging in for the latest offers. All bonuses are subject to wagering requirements and terms — read these carefully before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each th18 bonus offer.

Most th18 bonuses are claimed directly from the Promotions page after logging in to your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or click a "Claim" button. Make sure your account is fully verified (KYC complete) before attempting to claim any bonus, as unverified accounts are not eligible for promotional offers. If you have trouble claiming a bonus, contact th18 support via live chat for immediate assistance.

th18 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. th18 also employs two-factor authentication (2FA) as an optional but strongly recommended security layer for your account. For full details on how we handle your data, please review our Privacy Policy.

If you suspect unauthorized access to your th18 account, act immediately: change your password using the "Forgot Password" function, then contact th18 support via live chat to report the issue. Our security team will review your account activity, temporarily freeze the account if necessary, and guide you through the recovery process. Never share your th18 password or OTP codes with anyone — th18 staff will never ask for your password.

Log in to your th18 account and go to Account Settings, then select the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they become active — this gives you time to reconsider. th18 strongly encourages all players to set limits that reflect their personal budget and gaming habits. For more details, visit our Responsible Gaming page.

Self-exclusion can be activated from the "Responsible Gaming" tab in your th18 account settings. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is restricted immediately and cannot be reversed before the chosen period ends. You can also contact our 24/7 support team to activate self-exclusion on your behalf if you need immediate assistance. ⚠️ Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. Contact th18's responsible gaming support team 24/7 via live chat or email at [email protected]. PAGCOR also operates responsible gaming programs and can direct you to professional counseling services available across the Philippines — including in Manila, Cebu, Davao, Quezon City, and other major cities. You are not alone, and seeking help is always the right move. Visit our Responsible Gaming page for more resources and self-assessment tools.

First, try refreshing the page or clearing your browser's cache and cookies. Make sure your internet connection is stable — try switching between mobile data and Wi-Fi if you are in the Philippines and experiencing connectivity issues. If the problem persists, try accessing th18 on a different browser (Chrome, Firefox, or Safari are recommended) or a different device. If the site is still not loading correctly, contact th18 support via live chat and describe the issue, including your device type and browser version.

th18's platform is designed to handle disconnections gracefully. If a game freezes or you lose connection mid-round, the game server records the state of your session. When you reconnect and reload the game, it should resume from where it left off. If a bet was placed before the disconnection and the round completed on the server, the result will be recorded and your balance updated accordingly. If you believe a disconnection caused an incorrect outcome or a missing balance, contact th18 support with the game name, date, and approximate time of the issue.