At th18, we believe that gaming should always be fun, safe, and within your control. We are fully committed to responsible gaming practices that protect Filipino players — from Manila to Cebu, Davao to Quezon City — and ensure that the th18 experience stays enjoyable for everyone.
Our Commitment to You
Responsible gaming is not just a checkbox for th18 — it is a core part of how we operate. Here are the six pillars of our player protection program.
th18 enforces a hard 21-year minimum age requirement for all players, in line with Philippine gaming law. Every account is verified through KYC before any real-money play is permitted.
Players who feel they need a break can activate self-exclusion at any time — for a set period or permanently. Once activated, access to the th18 Platform is immediately restricted.
Set daily, weekly, or monthly deposit and loss limits directly from your th18 account settings. These limits help you stay in control of your spending and gaming budget.
th18 sends automatic session time reminders so you always know how long you have been playing. You can also set session time limits to keep your gaming sessions healthy and balanced.
Regular reality check pop-ups remind you of your net gaming activity during a session — including time played and net win or loss — so you can make informed decisions about continuing.
Our dedicated responsible gaming support team is available around the clock via live chat. If you or someone you know needs help, reach out to us anytime — walang judgment, lagi kaming nandito.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly for adults aged 21 years and above. th18 enforces this requirement without exception.
Why 21+ Matters
The 21+ age requirement exists to protect young Filipinos from the potential harms of gambling before they have the maturity and financial independence to make fully informed decisions. th18 takes this responsibility seriously.
Every new th18 account must pass a Know Your Customer (KYC) identity verification process before any real-money deposits or gameplay are permitted. This process requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card — to confirm that the player is at least 21 years old.
Accounts found to belong to players under 21 will be immediately suspended, all funds will be returned, and the case will be reported to the appropriate authorities in accordance with Philippine gaming regulations. There are no exceptions to this policy at th18.
⚠️ Parents and Guardians: If you believe a minor has registered on th18, please contact our support team immediately at [email protected]. We will investigate and take immediate action to close the account and return any funds.
Player Protection Tools
th18 gives every registered player access to a full suite of responsible gaming tools — all available directly from your account dashboard, no need to contact support.
Set a maximum amount you can deposit into your th18 account per day, week, or month. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
Cap the maximum amount you can lose within a set time period. Once your loss limit is reached, th18 will automatically prevent further real-money gameplay until the period resets.
Define the maximum duration of a single gaming session. When your session limit is reached, you will be automatically logged out and prompted to take a break before playing again.
Take a short break from gaming by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in or place any bets on the th18 Platform.
For players who need a longer break, self-exclusion can be set for 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed before the chosen period ends.
Receive automatic pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — showing your session duration and net gaming result so you can stay grounded.
Review your full gaming and transaction history at any time from your th18 account. Transparency about your activity is a key part of staying in control of your gaming habits.
Our responsible gaming support team is available 24/7 via live chat. Whether you need help setting limits or just want to talk, we are always here — no judgment, just support.
✅ How to Access Your Tools: Log in to your th18 account → Go to Account Settings → Select "Responsible Gaming" → Choose the tool you want to activate. Changes to deposit and session limits take effect immediately when you are reducing them.
How to Self-Exclude on th18
Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming a problem. Here is how to activate it on th18 in just a few steps:
Visit th18 and log in using your registered username and password. Make sure you are on the official th18 Platform.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All player protection tools are located here.
Select your preferred self-exclusion period: 6 months, 1 year, 3 years, or permanent exclusion. Read the terms carefully before confirming.
Confirm your self-exclusion request. Your account will be restricted immediately. You will receive a confirmation email at your registered address.
⚠️ Need Immediate Help? If you cannot wait or need urgent assistance, contact our support team directly via live chat. Our responsible gaming team can activate self-exclusion on your behalf right away.
Warning Signs to Watch For
Problem gambling can develop gradually. Knowing the warning signs early can make a big difference. If you recognize any of these patterns in yourself or someone you know, it may be time to seek help.
Spending more money on gambling than you can afford, or borrowing money to fund gaming sessions.
Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Hiding your gambling activity from family members, friends, or colleagues out of shame or guilt.
Spending increasing amounts of time gambling, to the point where it affects work, school, or relationships.
Gambling to escape problems, stress, or negative emotions rather than for entertainment and fun.
💚 You Are Not Alone: Problem gambling affects people from all walks of life across the Philippines. Seeking help is a sign of strength, not weakness. th18's support team is here for you 24/7 — reach us at [email protected].
Quick Self-Assessment
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use th18's responsible gaming tools or speak with a professional counselor.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Have you ever tried to stop or cut back on gambling but found it difficult or impossible to do so?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Have you ever felt the need to gamble with larger and larger amounts of money to get the same level of excitement?
Has gambling ever caused serious problems in your relationships, work, or financial situation?
Have you ever borrowed money or sold personal belongings to fund your gambling activity?
⚠️ Gambling is addictive. Know when to stop. This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling habits, please reach out to a qualified professional or contact th18 support for guidance on available resources.
Responsible Gaming FAQs
Common questions from Filipino players about th18's responsible gaming program and player protection tools.
th18 is here to give you the best online casino experience in the Philippines — and that means making sure you always play within your means and on your own terms. Explore our games responsibly. 21+ only.
🔞 Must be 21 or older to register and play. ⚠️ Gambling is addictive. Know when to stop.